Sargent & Lundy

  • Helpdesk Support Specialist

    United States
    Area of Interest
    Information Technology
    Full Time - Regular
    Job ID
  • Overview

    Sargent & Lundy is a worldwide leader in professional services for the electric power industry.  We are currently looking for a full time Helpdesk Support Specialist. This position is based in our downtown Chicago Office.


    In this Helpdesk position you will:

    • Provide direct phone support to end users

    • Trouble shoot office technology related hardware and software problems

    • Offer technical support and guidance to users remotely or in person

    • Collaborate with other office technology and computing systems support groups to restore service and/or identify problems

    • Utilize and maintain ticketing and task management tools

    • Create and maintain related job aids and procedure documentation


    This position requires:

    Minimum 3 years of corporate experience in Helpdesk Support
    Strong working knowledge of desktop and laptop computer hardware components, Windows 10, and Microsoft Office
    Excellent verbal communication and customer service skills
    Ability to maintain regular attendance and timeliness
    Ability to follow established guidelines, be organized and see tasks through to completion
    Must be capable of multitasking, have excellent time management skills, be able to create and close tickets within targets SLA timelines, and work well in a team environment.


    Sargent & Lundy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any protected status as defined by law.







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