We are seeking an experienced Office Technology Specialist to join our team in Chattanooga, TN. As the Office Technology Specialist and extension of the Helpdesk, you will provide technical support and guidance to end users, both in-person and remotely.  Your responsibilities will include setting up and installing PCs and monitors, diagnosing, and troubleshooting hardware and software issues, and ensuring smooth operations of videoconferencing and audio/video equipment.  Additionally, you will coordinate service and maintenance for office technology equipment and report issues to the Supervisor.

Sargent & Lundy is a global leader in power and energy consulting, where innovation meets integrity, diversity, and a commitment to quality. Your responsibilities will encompass, but not be limited to, the following:

• Provide prompt technical support to end users, resolving issues and offering guidance.
• Set up and install PCs and monitors, ensuring optimal functionality.
• Diagnose and resolve hardware and software problems.
• Perform PC swaps for users, including imaging, setup, data transfer, delivery, and installation.
• Support videoconferencing and audio/video equipment.
• Coordinate service and maintenance for office technology equipment such as copiers and plotters.
• Report technology-related issues and provide systems reports.
• Update/maintain verified PC for NQA-1 analyses.
• Travel on an as-needed basis.

Essential skills and qualifications include:

• A certificate in an IT related field or working towards a degree
• Exceptional troubleshooting skills for hardware and software problems.
• In-depth knowledge of desktop and laptop computer hardware components.
• Proficiency in Windows operating systems and common office software applications.
• Proficient in troubleshooting general applications and CAD/Engineering applications.
• Familiarity with wired and wireless networking.
• Relevant certifications (A+, Network+, Security+) are advantageous.
• Prior experience in government work or similar industry is desirable.
• Excellent communication and organizational skills.
• Self-motivated and capable of independent work.
• Collaborative team player.
• Physical ability to lift and carry up to 40 pounds

We do not sponsor employees for work authorization in the U.S. for this position.

At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.

Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.